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We still have open positions, but due to Covid-19 some of our vacancies have been temporarily put on hold. We are looking to re-advertise these opportunities as soon as possible, so please keep checking back.

See our open positions

General Maintenance Technician

Full Time Coventry with requirement to travel to other ByBox locations Posted: 1 month ago

The Position

To proactively handle the upkeep and maintenance of all ByBox locations, (primarily Coventry), implementing a proactive maintenance schedule across the estate, identifying and actioning improvement to equipment and premises to prevent any deterioration in quality and Health & Safety of the sites and working environment.

Perform routine inspections of premises and equipment, annual PAT, maintain asset register, conduct risk assessments and complete permits to work as required. Interact with and manage the work provided by external contractors.

Working alongside Facilities and SHE(Q) to assure full compliance with standards established within the organisation and in conducting mandatory site checks. Support the day-to-day operational management of all aspects of the property to assure maintenance of approved quality standards and work with staff in the planning and organisation of internal and building to building moves. Liaising with various in-house support groups for moves (e.g., IT). Manage and lead change to ensure minimum disruption to core activities.

Examples of general maintenance responsibilities include but not limited to:

  • Changing Light bulbs / fittings
  • Rewiring, change fuses
  • Minor plumbing – unblocking toilets / drains
  • Moving of furniture or equipment
  • Assembling / constructing furniture
  • Carpentry work – Putting up shelves, signage
  • Gardening & outdoor work
  • Footpath Maintenance
  • Painting & decorating internal & external
  • Maintaining Floor markings
  • Repairing damaged cages / equipment
  • General Housekeeping

The Person

A minimum of two years’ experience performing routine maintenance and repair including electrical work and hold a full UK driving license.

Desirable qualifications include, City & Guilds PAT Testing, IPAF Certified (3a and 3b) and qualified electrician.

To Apply

  • Please apply in writing including a covering letter and up to date CV
  • Email: [email protected]
  • Closing date for applications: 30th April 2021

Project & Implementation Coordinator

Full Time Coventry Posted: 1 month ago

The Position

To support the service delivery of projects and new customer implementations, providing exceptional support to new ByBox customers and the operational departments throughout the project implementation process. Support new customer implementation from sales, to planning, creating and implementing internal operations and processes, engaging with third party partners and suppliers, to ensure the most efficient and effective solutions.

Responsible for monitoring the operational process once live and checking for scope creep and finally, transition to BAU. To ensure all new customer SLAs are adhered to, from project phases to go live operational SLAs.

To check / oversee the completion of administrative routines that are crucial to the smooth running of the operation. Providing effective training and support for operational teams for new customers and their bespoke processes and production of internal and customer management information.

To assist in the coordination of projects on behalf of internal customers and to be an integral part of business growth across all ByBox service offerings. To introduce and maintain best practice in all areas of the customer implementation process.

The Person

A confident and effective communicator, able to interact effectively with operational teams. A structured and process driven individual who possesses the ability to demonstrate their own initiative, working effectively alone or as part of a team with an excellent customer focus.

Outstanding organisation skills with excellent documentation and presentation skills with an ability to facilitate meetings and workshops with a wide variety of stakeholders.

Experienced dealing directly with customers within a B2B environment, able to handle difficult customers and take ownership of problems until they are resolved. Excellent level of technical understanding of their current business area, with a robust understanding of ByBox services and solutions.

Hold a full driving license and have own transport and possess a good working knowledge of MS applications.

Desirable qualifications and experience include MS Project and PRINCE2 Foundation.

To Apply

  • Please apply in writing including a covering letter and up to date CV
  • Email: [email protected]
  • Closing date for applications: 30th April 2021

Technical Content Author

Full Time Home Based Posted: 1 month ago

About the Job 

  • Own, develop and maintain the content of ByBox Software Product Catalogue / Portfolio, producing content suitable for both internal and external audiences.
  • Act as subject matter expert for all user-facing written content including documentation and micro copy.
  • Be embedded directly in development squads from the early stages of projects to understand the solution and to understand the documentation/training requirements of the end-users.
  • Produce appropriate technical content for the end-users of our software, including quick start guides, how-to videos and online help.
  • Understand the configuration and use-cases of the ByBox products to be self-reliant in producing appropriate content (such as screenshots, screencasts, videos etc.)
  • Drive the adoption of other techniques such as e-learning and online videos, or other media.
  • Guide the standardization of documentation and other content and help define our documentation strategy.
  • Gather feedback on the usability of content from internal and external customers, and regularly review content and processes to ensure best practices.
  • Collaborate with product owners to improve usability of the products.
  • Keep up-to-date with changing technologies, developments, and trends in the industry, attending training courses as necessary.
  • Work closely with other ByBox departments such as Marketing as needed.

About You

We are looking for a seasoned technical content author who has experience documenting a range of software, is self-motivating and comfortable leading the direction of support materials as a lone technical communicator on the team. Ideally, you:

  • Have written communication skills, with strong literacy, and a clear and concise writing style.
  • Are creative, with a flair for turning technical subjects and jargon into easily understood content or training material.
  • Can communicate confidently & clearly and can interact effectively with a distributed team of other technical experts and senior representatives.
  • Are passionate about technology and technical techniques, particularly content authoring tools.
  • Are enthusiastic and pro-active in learning the technologies and capabilities of ByBox existing software.
  • Have an exceptional eye for detail with a passion for accuracy.
  • Have the ability to work with both internal and external stakeholders to define suitable documentation requirements.
  • Are a clear and confident communicator; able to interact effectively with a distributed team of other technical experts and senior representatives.
  • Can approach problems critically and aren’t afraid to ask questions to learn more.
  • Can constructively challenge things you believe can be better.
  • Enjoy collaborating with team members, and can work independently to deliver small, frequent improvements towards our goals.
  • Have the ability to influence a variety of team members with the goal of fulfilling our documentation strategy.
  • Are self-motivated, positive, self-disciplined, reliable, trustful, honest and collaborative.
  • Are capable of working effectively with minimal supervision.

An ideal person would have experience with:

  • Qualifications in English, Communications, Computer Science, or other relevant subjects.
  • Experience working with agile software development methodologies.
  • Experience with documentation & multimedia tools.

To Apply

  • Please apply in writing including a covering letter and up to date CV
  • Email: [email protected]
  • Closing date for applications: 30th April 2021

Coventry Hub and DC Manager

Full time Coventry Posted: 1 month ago

The role:

Overall responsibility for the operation and performance of the National Hub, the line haul network / trunking suppliers and Coventry DC. Responsible for monitoring budgets, ensuring the most cost-effective solutions are utilised. Keeping abreast of all procedures, operational and company developments and communicating them throughout teams appropriately.

Assume full management and development responsibilities for the site staff and third-party suppliers, encouraging and motivating to ensure all key performance indicators and monthly stats are exceeding targets. Recognition of customers’ service expectations is crucial, utilising and supporting the audit teams to maintain quality service and measure performance, always ensuring a first-rate service.

Provide the highest standards of security both in relation to the premises and customer freight and be available to attend site out of hours when necessary. Responsible for monitoring and auditing all vetting procedures to ensure company compliance.

Competent to NEBOSH or IOSH standard, health and safety is an integral part of this role, a proactive approach required to all health and safety processes and procedures ensuring it is adhered to, maintained, and constantly improved upon.

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Systems Administrator

Full time Home Posted: 1 week ago

The postion


To provide support to ByBox IT systems, software and processes, architecture, design and implementation of new technology solutions. To suggest and then drive the implementation of changes to optimise overall system performance. To support the DBA, Development, IT, Application Support and Test Teams make better use of the main and back-up data centres and ByBox network and infrastructure.

This position will provide technical support to keep the main and back-up data centre locations working at full capacity, whilst ensuring all replication and back-up systems are functioning correctly and appropriately, monitoring the data centres, ByBox networks and infrastructure to check for signs of issue or outage. Improving automated monitoring and resolution. Providing general IT-related support to the Project Team, normally for customer implementations and new projects, but this may also include system configuration to support existing customer change requests.

Documenting configurations and system changes to improve ByBox documentation and scripting existing configurations and changes to systems, automating new server deployment to minimise manual tasks.

Leading the effort to resolve any issues or outages with relevant members of the ByBox IT and Operations teams and any relevant third party suppliers and responding to business escalations in a timely, logical and responsible manner.

The Person


A minimum of three years’ experience in a similar role, at least one Microsoft or Cisco qualification and knowledge of the following:

  • Required: Windows Server (Active directory, IIS, NLB, MSMQ, Clustering), Networking (Cisco Switch Stacks, Firewalls, VLANs, MPLS/VPLS, VPNs), Azure, Virtualisation, PowerShell, Linux, Monitoring, Automation, Storage Area Networks.
  • Desirable: Veeam, RavenDB, Infrastructure as code, Desired State Configuration, HP Blade Centres and 3Par.

You will need to be calm under pressure in order to respond to escalations in a considered, logical and responsible manner and reactive responding to the business in a timely and efficient manner.

Patience and sensitivity is required to deal with persons of varied backgrounds, including those with little, or no, knowledge of IT systems and processes.

Tenacity to ensure that documentation is completed on a regular basis and to a standard that will benefit the business.

As travel is required, a full UK driving license is essential.

Application Process:


  • Please apply in writing to HR including a covering letter and up to date CV
  • Email: [email protected]
  • Closing date for applications: 7th June 2021
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